Knowledge Base
Answers to the questions buyers actually ask
Straight answers on escalation, pricing, compliance, and integration — grounded in what IRIS actually does today, not a wishlist.
What do I get with the free trial, and do I need a credit card?
1,000 credits (worth €10), no credit card required.
Read answerHow do I trigger an alert from my own monitoring system?
One REST call, or an email-in trigger — no polling, no custom integration work.
Read answerHow does two-way escalation actually work?
A stateful chain that pages the next responder until someone replies.
Read answerWhat happens if nobody acknowledges an alert?
IRIS keeps escalating automatically — it never just stops and waits.
Read answerWhat languages does IRIS support?
Seven languages, set per recipient — Finnish, English, Dutch, French, Spanish, Swedish, German.
Read answerHow much does sending an alert actually cost?
Priced per alert in credits (1 credit = €0.01) — not per user seat.
Read answerIs there a paid plan, or is IRIS trial-only right now?
Self-service Free Trial today, plus an invoiced Enterprise plan — paid self-service tiers are on the roadmap.
Read answerDo all IRIS services use the same payment model?
No — Alert Management is a per-user hybrid plan with bundled credits; the SMS-sending API is prepaid-only.
Read answerIs IRIS GDPR-compliant?
EU residency by architecture, Article 15/17 rights, and a DPA on request.
Read answerHow long is my alert data kept, and where is it stored?
Self-service 30/90/365-day tiers, on the EU edge — you choose.
Read answerStill have a question?
Start free with 1,000 credits, or talk to us directly — no question is too specific.