Knowledge Base · Billing & pricing
Is there a paid plan, or is IRIS trial-only right now?
At launch, self-service is trial-only: everyone starts with 1,000 free credits and no credit card. Beyond the trial, Enterprise is available today as an invoiced, custom-quoted plan — DPA and retention controls included, founder-led onboarding. Self-service paid tiers launch with card payments and will be per-user hybrid plans for Alert Management (Essential, Professional, Scale): a monthly per-user subscription with a bundled credit allowance, plus credit packs for overage. The SMS-sending API is the exception — it stays prepaid-only and never needs a subscription. Until paid plans launch, talk to us and we'll set you up on a plan directly.
Related questions
What does the Enterprise plan include?
Everything the Free Trial includes at production scale, invoiced on a custom quote with a pooled credit allowance, a DPA and subprocessor list, configurable retention controls, an SLA, and founder-led onboarding — the same underlying platform, not a separate product tier.
Which services do the paid tiers cover?
The per-user hybrid tiers cover the Alert Management services — SMS and Voice/IVR escalation under one subscription. The SMS-sending API (one-shot direct sends) is billed separately on prepaid credits with no subscription; both draw from the same per-tenant credit balance.
What happens when my trial credits run out, before self-service paid tiers exist?
Sending pauses until you top up — talk to us and we'll top you up or move you onto a plan directly. Self-service credit packs and card billing arrive with the paid plans, and are not required to keep sending today.
See the Free Trial and Enterprise plans side by side.
PricingStart free, scale when ready
1,000 credits, no credit card — or talk to us about Enterprise.