Services
Every channel, one interface
A critical alert should reach a human on whatever channel they will actually see — without you wiring up a new integration each time. IRIS puts every channel behind one API and one escalation engine. We ship them honestly: here is exactly what is live today and what is coming next.
The architecture
Add a channel, not an integration
For IRIS, a channel is one interface implementation behind a stable API. Your alert, your recipient groups, your escalation policy and your audit trail stay exactly the same — only the last hop to the recipient changes.
One API, every channel
You post an alert to a single REST endpoint and pick a channel by name. The escalation logic, language handling and audit trail are identical whatever the channel.
Providers, abstracted
Channels sit behind a provider interface. SMS and Voice run on Twilio today; Telnyx and Vonage are on the roadmap so you can route and fail over without changing your integration.
The same state machine, everywhere
Acknowledge, escalate, resolve. Every channel speaks to one stateful engine — up to ~20 escalation rounds in 7 languages — so behaviour never forks per channel.
All channels
2 live today, 5 on the roadmap. Every card tells you the truth — no channel is implied to ship before it does.
- LiveExploreSMSTwo-way text alerts with stateful escalation.via Twilio
- LiveExploreVoice & IVRAutomated calls with keypad acknowledgement.via Twilio
- RoadmapSee what’s comingSlackInteractive alerts in your workspace.
- RoadmapSee what’s comingMicrosoft TeamsAdaptive-card alerts for Teams.
- RoadmapSee what’s comingWhatsAppRich alerts on WhatsApp Business.
- RoadmapSee what’s comingTelegramBot-delivered alerts and replies.
- RoadmapSee what’s comingEmailTransactional email as a fallback channel.
Just need to send an SMS? There’s an API for that
Not every message needs an escalation chain. The SMS-sending API is a separate IRIS service for one-shot sends: one REST call delivers one message — no rounds, no acknowledgement tracking — secured by a dedicated key and a fail-closed destination allowlist, on prepaid credits with no subscription.
- One-shot, non-escalating — send and done
- Dedicated API key + per-tenant destination allowlist (fail-closed)
- Event-frequency filtering — suppressed messages are never charged
- Prepaid credits — no subscription, no seat fee, no minimum term
Honest by default
Live means live. Roadmap means roadmap.
Trust is the whole product. A channel marked Live is running in production and you can use it on a trial today. A channel marked Roadmap is something we are building — its page sets expectations honestly and never fakes a demo. When it ships, the badge changes; not before.
- SMS
- Voice & IVR
- Slack
- Microsoft Teams
- Telegram
Send your first alert on a live channel
Spin up a trial workspace with 1,000 credits (≈80 SMS alerts, worth €10) — no credit card. SMS and Voice are ready to go today.