Knowledge Base · Getting started
How do I trigger an alert from my own monitoring system?
Two ways today. Post one REST call to IRIS’s alert-ingestion API and it starts the full escalation immediately — the standard integration for a monitoring platform, BMS, or IoT sensor gateway that can call a webhook. Or, if your tool can only send an email on an event, point it at a per-alert-group trigger address IRIS mints for you — any mail to that address starts the same escalation. Either way, IRIS is the escalation and proof layer sitting behind whatever detects the problem — it doesn’t replace your monitoring, it makes sure a human acts on what it finds.
Related questions
Do I need to build anything custom to integrate?
No — if your monitoring tool can call an HTTP webhook or send an email on an event (which almost all of them can), that’s the entire integration. There’s no SDK to install and no polling loop to write.
Can different alert groups or sensors route to different escalation chains?
Yes — each alert group has its own receiver list and escalation order, so a cold-chain sensor in one facility and a pump-failure alarm in another can page completely different people.
See the exact request shape and the email-in trigger setup.
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