Knowledge Base · Getting started
How do I send my first alert?
Three steps, about five minutes. Add at least one phone number to a receiver group, then trigger an alert — either from the console or with one REST call — and watch it arrive. That third step is what matters: until a real alert reaches a real phone, nothing has been proven, and it is the exact moment a trial stops being a sign-up and starts being a system you can rely on.
Step 1
Add someone to alert
Open Configuration → Receiver groups and add at least one phone number in international format, starting with the country code (
+358401234567). A group with nobody in it cannot page anyone — this is the single most common reason a first test goes nowhere.Step 2
Trigger an alert
Send one from the console to test the chain, or post a single REST call from whatever you want to integrate. Both start the same escalation — there is no separate "test mode" that behaves differently from the real thing.
Step 3
Watch it arrive — and stop it
A phone rings or an SMS lands. Acknowledge it, and the escalation stops instead of moving to the next person. That round trip is what you are actually buying, so it is worth seeing once before you rely on it.
If nothing arrives
Check your alert log first — it records a delivery status per recipient, so it will tell you whether the message left IRIS at all. The two usual causes are an empty receiver group and a phone number without its country code. If the log says delivered and the phone disagrees, that is worth telling us: reply to any IRIS email or write to[email protected].
Related questions
Do I need to integrate anything before I can test?
No. You can trigger an alert straight from the console to check the whole chain end to end. Wiring it to your monitoring system is a separate step you can take afterwards, once you have seen it work.
Will a test alert use my trial credits?
Yes, exactly like a real one — an SMS or a voice call costs the same either way, because it is the same delivery. Your trial includes 1,000 credits, which is far more than testing needs.
Nobody received the alert. What went wrong?
Almost always one of two things. Either the receiver group has no phone number in it yet, or the number is not in international format — it must start with the country code, for example +358401234567. Your alert log shows the delivery status for every recipient, so start there.
Can I stop an escalation that is already running?
Yes. Acknowledging the alert stops it immediately — by replying to the SMS or pressing the key the voice call asks for. That acknowledgement is the whole point of two-way escalation: it stops paging the next person the moment a human has taken it.
Ready to wire it to your own monitoring system?
Integration guideSend your first alert
Start free with 1,000 credits — enough to test the whole chain many times over.